Bingo. I'd bet there are *no* drivers for Win98.
I'd try calling the help number, waiting on hold the requisite 30 minutes, and verifying that it will/will not install on that OS. Not much else you can do, really.
sounds like a PERFECT opportunity to force Doc to bite the damned bullet and buy a new damned Dell for this incredibly accursed satellite clinic.
good.
I'm heartily tired (can't you tell?) of having to come over here and troubleshoot the endless problems with the crap here. bad enough that the folks in this office are T.D.T.O. - we don't need the equipment to be retarded as well.