No kidding at 17.99 a month for all you can rent (well kindof) why would anyone in their right mind go and spend 2.99-4.99 a movie at these video stores? I have been using Netflix for over a year now and don't have one single complaint. Even when one of the movies got lost in the mail somehow, they replaced it without question or charge...
Great service.
to be fair, netfilix does increase the time it takes to send you the movies based on how much you rent.