[raccoonradio]

Original article: http://www.freerepublic.com/focus/f-chat/1525447/posts

[Choose Ye This Day]

Time for store personnel to take Customer Service 101, remedial-level.

Way to screw the pooch. That one pencil is going to cause them thousands of dollars of lost profit.

[ncountylee]

Yhe idiot that caused this should be fired. Too stupid and power drunk with his tiny position to work there.

[DLfromthedesert]

Hopefully, there's a Lowe's in his town

[al baby]

hell i mremeber when lumber yards gave away capenter pencils

[Mercat]

OK, but on our way back from SE LA last month, the first thing we could find open was a Home Depot and they have great bathrooms. We didn't buy a thing, just went in and used their biffy. It was another 50 miles before we could find a gas station.

[isthisnickcool]

Some time ago I was in Home Depot and got upset about the dumb self checkout things they had put in. I didn't like them and neither did anyone else in the store. So, typicallly, I compained to their home office. I got a call from Kenneth G. Langone. He seemed like a nice guy. I told him that nobody liked the damn self checkout things. He gave me all sorts of study data about how customers up north liked them and whatnot. I told them I was in Texas and we hate the damn things. I told him eventually they would have to take the things out of the store. And eventually they did.

Mr. Langone seemed like a real nice guy. He has a Italian/New York kind of accent and was obviously real smart. He said they valued their customers and that he sure hoped I'd go back to Home Depot and shop again and if I ever had any problems to call him back.

I can see that Home Depot did something dumb here with this pencil thing but that happens sometimes. All I can say is that I liked this guy that called me one day just to say he'd like me to keep going to Home Deport. It was some time later as I was reading something related to business matters did I run across the name Kenneth G. Langone again and realize just who called me that day.

[flashbunny]

Not the first time home depot has screwed up in the loss prevention area:

Home Depot clerk screws up, veteran get arrested for shoplifting.

(the charges ended up being dropped)

[raccoonradio]

By the way the Boston papers had articles about this today; one of them named the security guard who dealt with this man and supposedly _his job is not in jeopardy_ ,as he was just enforcing Home Depot's "no tolerance" shoplifting policy.