Yeah, I know.... I'm helping out my ex-boyfriends mom who is technologically challenged. One of her other sons pays for the connection, so she really doesn't have any motivation to change ISPs. Lord knows I've tried to get her to go with something like NetZero, Earthlink, or Everyone's Internet.
When I first got a hold of her computer, it was running SOOOO slow. I did a little digging and found her system so full of spyware/adware it wasn't even funny...
The biggest problem with AOL!!!
Spyware, Adware, it's ridiculous!
A friend had such a problem with pop-ups on AOL - she just stopped using her computer.
It's a travesty!
Good luck...
Are you sure that the AOL interface software is up to date? (you know they are always updating it, every time someone tries to log off of AOL)
AOL sucks (but you already know that and it is not your ISP. You are just trying to help someone out who uses AOL.)