Are you sure that the AOL interface software is up to date? (you know they are always updating it, every time someone tries to log off of AOL)
AOL sucks (but you already know that and it is not your ISP. You are just trying to help someone out who uses AOL.)
she's running the latest version of AOL... Version 9 I believe, the "Security Edition" version (which I might add is total CRAP!!)