I know you don't want to hear this - but DUMP AOL!!!
It's crap and has been for years.
They don't deserve the # of customers they have for the way they treat them and the incredibly backward technology that they use.
/sorry - had to get it off my chest.
Yeah, I know.... I'm helping out my ex-boyfriends mom who is technologically challenged. One of her other sons pays for the connection, so she really doesn't have any motivation to change ISPs. Lord knows I've tried to get her to go with something like NetZero, Earthlink, or Everyone's Internet.
When I first got a hold of her computer, it was running SOOOO slow. I did a little digging and found her system so full of spyware/adware it wasn't even funny...