Tell me... I'm sure you appreciated getting the money back - but I'll bet it was the phone call and apology that made you not switch. Was it?
So many problems in life could be solved by people being courteous.
I didn't really get money back, just the bill lowered. But that's okay.
And yes, the personal call helped. I also told him I should've addressed this much sooner. But I really didn't want to change.