He should NOT get his money back. He failed to read the instructions. It comes with a 8-hr. heat pad to simulate body temperature and apparently he didn't use it correctly.
Hey man if there's a market there's a product that'll find it.
I hope Tom has a good publicist, it's goin' to take some work to live this one down.
It's too bad, I like Sizemore. He's a good actor. I hope there's a come back. Unfortunately this is pretty high on the Geek O Meter.