Well, you want your complaint to be as detailed as possible, which means sitting through the whole thing. Obviously. How can you be outraged unless you know exactly how outraged you should be?
:^)
I know that if this had happened to me, I would be too busy taking notes about how offended and shocked I am to change the channel. :)
Actually there is nothing in the article to suggest that they viewed it for more than an instant before realizing unwanted porn was being fed into their living room - albeit at a channel and time that the cable company admits should not have contained porn.
Why are you pointing fingers at the couple?