Thanks for your understanding. So in your view it's okay, I guess, that they can lie to me twice about sending me something.
I see nothing unreasonable about expecting someone to deliver what they've promised. The reason this has taken as long is because there was no urgent need to get this device working right away, and I do have a life apart from placing customer service calls to HP. Also, I was naive enough to think that they would honor their promise.
Right.... it wasn't an emergency it was only your wife's printer ;~D
Yeah - it's a shame they promised you something they didn't deliver on.... They didn't do a perfect job here, but you stayed on the phone and ranted and raged up through the chain of command ~twice~ to demand something you were never entitled to. I think I'd be more embarrassed to be ~you~ than I would be embarrassed to be HP ;~D