Right.... it wasn't an emergency it was only your wife's printer ;~D
Yeah - it's a shame they promised you something they didn't deliver on.... They didn't do a perfect job here, but you stayed on the phone and ranted and raged up through the chain of command ~twice~ to demand something you were never entitled to. I think I'd be more embarrassed to be ~you~ than I would be embarrassed to be HP ;~D
Well, I guess we have to just agree to disagree, since in the absence of clear packaging indicating (combined with my past experience purchasing other computer, audio and video devices) that I was not getting a crucial component, I do believe I am entitled to it.