[isthisnickcool]

Hi,

Remember this "HOME DEPOT HELL" thread?

During the thread I cut a bunch of comments and sent them to Kenneth G. Langone. I told him I had the same problems with my store locally.

Kenneth G. Lagone just called me on the phone. Upset about reading the thread. He said that their research says that the self-checkouts have been well received.

He is, to say the least, a hoot! A very passionate man. He said if he "gets a complaint he calls the person himself". I just found out that's true. The man is hell on wheels. It was like talking to Donald Trump. He had statistical data about how well the Home Depot self-checkout technology has been received, etc.

I was kinda shocked he called me. He was a co-founder of Home Depot. He said to try the store again and if I had problems call him.

I freeped a billionaire:)

[ken5050]

Do you get a gift certificate?

[TXBSAFH]

The self serve check outs are still a pain and an insult. I want a degree of service when I shop somewhere. Home Depot does not and at least in Pasadena TX has not for some time given this. They are understaffed and what people they do have half of which could not tell a 2X4 from a turnip. I do most of my trading at Lowes.

[Glenn]

I freeped a billionaire:)

I'm impressed! Well done!

[Thinkin' Gal]

Wow. Never mind real feedback from the real "man on the street"... he's apparently stuck in a "statistics don't lie" paradigm. I've run across these spastic charasmatic types... they believe their own hype. They have to, otherwise they'd implode. Heh.

Never give up. Never... surrender. ;-)

[discostu]

Hokey Smoke Bullwinkle! That's pretty cool.

[nuconvert]

LOL

Good for you!

Sounds like he's sticking to his statistics.
Maybe the reason people like them though, is because the regular lines are always so long, because they never really have enough cashiers working. I avoid those self-check lanes in all the stores. The few times I've self-checked, I've felt like I ought to be paid for doing it. Maybe if they offerred a discount for going thru the self-check, I'd be more inclined to "work" as a cashier.
Otherwise, I'm the customer, not an employee.

[Pharmboy]

Outstanding! Next time he calls, tell him the Home Depot in Rockaway, NJ has lousy help!

[BigSkyFreeper]

I certainly do remember this thread. That is so cool that you actually spoke to someone at the top who's "in-the-know" so to speak. Great job! :)

[Cincinatus' Wife]

Congrats! I called and very politely and with helpful concern, gave a detailed account of my displeasure with Home Depot's check-out policy. I was asked for and gave my name and ph #. The HD rep gave me a ref # and told me my information would be passed on and someone would call. That was the day I posted this thread. I haven't been contacted.

[bk1000]

Cool! I have always found HD to be a customer-oriented company. Every now and then you get a bozo, just like anywhere else, but my experiences have typically been good. I'll even bet that after that call you would be willing to try that store again just to see how he deals with it.