[RMDupree]

No, sad to say, it was my fault. Last Wednesday I had to run 21 payrolls and this particular client has a really bad habit of sending in maintenance (new hires, terminations, pay rate changes, etc) with the payroll even though they're supposed to send it 48 hours in advance before payroll runs.

Long story short, I rushed through the maintenance and made 2 mistakes that I normally wouldn't, but I had to get it done to run the payroll!

After she got through yelling, I made sure to tell her (in the most professional way), that I would no longer be entering ANY maintenance for them the same day as payroll. She huffed about it, but I repeated it was "company policy" and that my deviation from it for their convenience has now caused their unhappiness, and I do not like to make my clients unhappy - so no more same day maintenance service for them...PERIOD!

[Wneighbor]

Well Ruthy, that is totally sensible! And they could have managed to be a smidgeon more understanding given the circumstances! But, people prefer to be rude more often anyway. Cheer up! Problem prevented in the future. Was you supervisor upset with you? :-(

[JenB]

Oh, good for you, Ruthie! Don't take nonsense when you don't have to!

I'm going to bed. Oww, my legs hurt. See you all tomorrow. Unless we get buried under with snow. I hate snow.