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Got yelled at by a client today and my supervisor got involved. Not a good way to start the week. *sigh*

I hope your supervisor straightened out the client! No one should yell at *you*

No, sad to say, it was my fault. Last Wednesday I had to run 21 payrolls and this particular client has a really bad habit of sending in maintenance (new hires, terminations, pay rate changes, etc) with the payroll even though they're supposed to send it 48 hours in advance before payroll runs.

Long story short, I rushed through the maintenance and made 2 mistakes that I normally wouldn't, but I had to get it done to run the payroll!

After she got through yelling, I made sure to tell her (in the most professional way), that I would no longer be entering ANY maintenance for them the same day as payroll. She huffed about it, but I repeated it was "company policy" and that my deviation from it for their convenience has now caused their unhappiness, and I do not like to make my clients unhappy - so no more same day maintenance service for them...PERIOD!