Posted on 10/07/2023 4:46:01 PM PDT by SeekAndFind
On September 5, our Brandon Morse wrote about Disney’s rapidly disintegrating reputation in the public eye in general and the conservative eye in particular. He noted how the company’s actions firmly indicate it doesn’t care and is unlikely to stop its downward slide anytime soon, if ever. While I agree with many of his points, one not covered warrants mention. You see, Disney doesn’t hate solely conservatives and conservative values. It hates its most loyal customers as well.
Two examples. The first involves Disney’s theme parks, which to date have escaped the dramatic business fall-off the company’s woke movies and television shows have incurred. Over recent years, Halloween has become just as if not more celebrated at Disney’s theme parks than the traditional holidays in December. Decorations and merchandise galore abound throughout Disneyland, Walt Disney World, and Disney California Adventure. For this illustration, we focus on the latter.
For the past several years, Disney has hosted an event called Oogie Boogie Bash in either Disneyland or Disney California Adventure. (For the uninitiated, Oogie Boogie is a character in Tim Burton’s film “The Nightmare Before Christmas.”) Said event is an after-hours party at the park, where for a not inconsiderable sum guests can wear costumes up to a point, go trick-or-treating at candy station trails located throughout the park, watch a special parade, take advantage of photo opportunities with assorted Disney villains, buy event-themed merchandise, and watch their sugar intake grow higher even as their bank account slides lower.
Given the still sizable number of Disneyphiles who plan large swaths of their lives around park visits and related items thereof, such as cramming their house full of Disney memorabilia, it takes zero effort — five bonus points if you get the pun — to envision how insanely popular Oogie Boogie Bash is to the Disney faithful. Which, make no mistake, is still a massive presence. This creates a problem, as even though the event occurs on multiple nights throughout September and October, the ticket demand is insatiable. One would figure that for a company of Disney’s size and corresponding massive online presence for merchandise and park ticket sales, this would not be a problem, right? Er … right?
Au contraire, mon frère. Last year’s online ticket sale (online being the only way one could buy tickets as heaven forbid you should be able to go to one of the multitude of ticket booths in between Disneyland and Disney California Adventure to, you know, buy a ticket) was a disaster with website crashes galore. Rather than have adequately sized hosting capacity and a streamlined site once a visitor reaches it for maximum ease and speed of use, or, at the bare minimum, a means of immediately implementing these in anticipation of heavy traffic, Disney threw together an online queue. The word queue comes from the French word of the same spelling meaning “a tail.” For hopeful Oogie Boogie Bash attendees, queue translated into “a tale of woe” as a veritable plethora of those wishing to buy tickets for any one of the multiple dates available found themselves stuck in the online queue for up to 12 hours, only to be rewarded for their efforts with an “oops, we’re sold out — come see us anyway!” message. So much for that legendary Disney customer service.
This year, having had a year to learn from previous mistakes and rectify same, Disney … didn’t. First, there was the attempted pre-sale to Magic Key holders. A brief explanation for the uninitiated: at Disneyland and Disney California Adventure, a Magic Key is the replacement for the pre-panicdemic annual pass, which, depending on which plan you had, worked for park entrance whenever a holder felt like showing up. You paid through the nose for it, but it paid off if you were a frequent attendee. With the Magic Key, while still paying through the nose, you must make a park reservation in advance, with multiple dates blocked out regardless of which level Magic Key you own. You can still buy a ticket for the blocked-out days if you have to hang with the mice, ducks, dogs, chipmunks, and princesses, some playing the role of one and many others acting like they are one. The ticket will be at full price. Way to make your most loyal customers feel welcome, Disney!
Anyway, the pre-sale was a disaster, precisely following the same pattern as the previous year’s nightmare: up to nine hours in a virtual queue only to have the sale end long before most everyone trying to buy tickets could do so. Next came the general public sale, which went so badly Disney shut it down after several hours with an “uh, we need to fix our system — but don’t worry, the moment we do we’ll announce the new sale date and everything will be perfect! Sally forth!” Sally had other plans, as the third and final attempt wasn’t worth jack. Up to nine hours stuck in the same online queue only to get a, “Sorry, sold out — but you can come to the park anyway and buy some candy corn-flavored cotton candy instead!” Doubtless to Disney’s utter surprise, this effort to lock in its biggest fans was met with shock at its audaciously taking people for granted, Disney getting forcibly thrown over a barrel for its incompetence and greed.
But hey — why should Disneyland have all the fun? Enter Disney’s online store. To be more precise, don’t enter Disney’s online store with any notion of buying anything popular before the resellers’ massive bot blitz snatches everything away. The most recent example is a Starbucks tumbler sold only through Disney’s online store, said tumbler featuring characters from “The Nightmare Before Christmas.”
Now, as every — and I do mean every — online retailer knows, e-commerce bots are an increasing problem. Bots flood an online retail site with orders, thus preventing actual customers from buying what they want. Combating bots is a cat-and-mouse game requiring non-stop diligence and frequent method upgrades by online retailers as bot developers grow more sophisticated. The consensus is you can’t block all the bots all the time, but you can catch a large percentage of them if you care enough to make an effort toward doing so.
Guess what? Disney doesn’t care. The tumbler in question has gone on sale twice at Disney’s online store. Each time, it sold out in less than two minutes. Each time, multiple honest users had the item in their online shopping cart only to have the transaction canceled when they attempted a final purchase. Each time, immediately upon the tumbler’s release, resellers marking it up to ten times the original selling price filled eBay and variations thereof. It could not be more obvious that Disney makes no attempt whatsoever to filter out bots, and they couldn’t care less about Disney fans who want the Tumbler. All Disney sees is they sold the entire inventory. What difference does it make from where the money comes?
There is much wisdom in the adage, “Never push a loyal person to the point where they no longer care.” Disney is doing a masterful job of pushing its best and most loyal fans to where they no longer care and actively demonstrate such by declining to renew their Magic Keys or buy any more merchandise from Disney. Sometimes, we overestimate the desire to push agendas when companies such as Disney turn into rolling train wrecks unaware they’ve crashed. Certainly, that element is present. However, there is an additional item deserving inclusion in the conversation. Namely, these people are just plain sucking at their job because they take their audience for granted.
Meanwhile, a few miles down the road at Knott’s Berry Farm, that sound you’re hearing is Snoopy snickering.
Jerry Wilson was one of the first sports bloggers, starting in 2003 independently covering NASCAR under the Diecast Dude moniker and later branching out to the NFL for AOL and NHL for SB Nation. He also writes about faith and music, focusing on his beloved classic Christian rock favorites as presented on his Cephas Hour podcast. He hopes to live long enough to see the San Jose Sharks win the Stanley Cup.
And water is wet.
The true reality this doesn’t touch on is the people running Disney are like most hardcore liberals: they mostly are empty people who actually hate themselves and try to spread their pain or cover it up by dominating others.
Nope, unless you support ESPN and ABC. I believe there are additional channels and companies under the Disney umbrella. (Marvel, etc)
Very good analysis. Disney is lazy both with tickets to parks and with items for sale online. They just don’t care. Yes, Knotts is ten miles away and better. But Disney still has the magic that will soon vanish when enough Disney customers feel confused and ripped off.
Before I left SoCal in 2015, for a few years I had an annual premium pass with free parking and without blackout dates. I’d go there for a few hours every so often to pin trade. Naturally that pass was eliminated right after I left. After that, the closest one like it was over a thousand dollars.
Back home in Texas, I have the big bunch of pins - and no regrets about leaving Disney!
I try not to, but for the last two years my husband has insisted on giving out candy.
The decline of Disney began under Michael Eisner, who was determined to extract maximum profit no matter the injury done in the long term to the customer experience and loyalty. Eisner's lack of artistic sense and his liberal cultural values led to a gradual embrace of openly gay employees. Over the years, this hardened into the current in-you-face promotion of LGBTQ as part of Disney's hiring and story-telling.
Same here. It’s like he’s been waiting, waiting to say all these very important and extremely clever things about Disney, and he can’t decide what to say first. So, like a grinning Bumble Bee, he quickly pollinates all kinds of topics, as though lost in a field of wildflowers.
In short, he needed a hard hearted, heavy handed Editor to cut most of the fat away, and leave most of the meat.
No kidding. What a crappy writer. Get to the point already. I also gave up after the third or fourth paragraph.
They’re progressives; hate is what they do. It’s who they are.
Huh?!
Can't that be done outside of Disneyland? Does Disneyland have a venue on its premises dedicated to the "pin trade?"
What kind of "pins" are we talking about here? Bowling pins?
Regards,
It’s pins that you pin on yourself. And how it used to work (no idea if it still does) was that you could trade pins with cast members in the parks. You may ask the point of this, since yeah, couldn’t you just trade or buy/sell with regular people outside the parks. Well, the trick was that cast members had to trade whatever you wanted for whatever you gave. So that was a cheap way to obtain rare (valuable) pins in exchange for your 22nd copy of Donald Duck or whatever. The reason the person spent a few hours doing it was probably walking around the park to different cast members to see which ones had stuff worth anything.
Bottom line is that in addition being woke, Disney puts zero effort into pleasing the fans it has left. It’s a lazy, soulless company that Walt would be embarrassed by for so many reasons.
I have never heard of this practice, and I have difficulty believing that it works.
I have never noticed cast members wearing any pins - valuable or otherwise. I can't believe that cast members would want to wear "valuable" pins if this meant that they would be forced to trade them in for some worthless "22nd copy of Donald Duck." I can't imagine why the management would want to promote this kind of trading. I can't imagine why management would want their cast members engaging in this sort of trading when they are supposed to be signing autographs for 5-year-olds, posing for pictures with 5-year-olds, smiling and waving, etc.
If you want to better understand my confusion / disbelief: Substitute "extremely rare and valuable postage stamps" for "pins," and see how that works.
Regards,
It’s only at certain locations in the parks. It’s not like Cinderella or the popcorn man is wearing pins.
A simple internet search of “pin trading at disneyland” will prove how narrow your view of things is.
I'm sticking with my "extremely rare and valuable postage stamp"-analogy.
This practice can work - for Disney - only if they constantly play "bait-and-switch" - enticing private collectors to pay to enter the park and congregate at the specified trading locations, buying lattes for hours while they wait, hoping for a "steal," but usually ending up having wasted 3-4 hours and with nothing but a few, crummy "22nd DD" pins to show for it.
If this was a consistently, reliably good method to obtain valuable pins, it wouldn't work for Disney management. It works for them only if, ultimately, the private trader is commonly disappointed, spends more on milk shakes while waiting for a trading opportunity, etc.
It has got to be a scam!
Or?
Regards,
who was determined to extract maximum profit no matter the injury done in the long term to the customer experience and loyalty.
And apparently he was correct. Because years later customers wait for hours for a chance at a pass that doesn’t seem to guarantee much. Or to buy some made in China merch.
I have NO use for Disney. So disgusted at what the brand has become.
Copy That! I hate holloween, santa, and the easter bunny.
why celebrate death? why acknowledge a lie? why honor a bunny and not the most important moment in all history, the resurrection of the Son of God and victory over Satan, death, and sin?
I see a pattern. What were the temptations of Christ?
With these now embedded in Disney's culture, workforce, and ongoing hiring practices, I do not see much effort or success in that. My guess is that when Disney has fallen low enough in five or ten years, it will be taken private by an investment group that will clean house and try to restore the old Disney model of safe family entertainment and child centric theme park experience.
You, me, and millions of other conservatives.
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