Sitel to Hire 1,500 Associates in North America During Annual National Hiring Week

Cision ^ | September 12, 2019

[2ndDivisionVet]

Sitel Group, a leading global customer experience management company announced today that it plans to hire 1,500 full-time associates to support new and existing client programs across multiple flagship contact center locations in North America.

Sitel's fourth annual National Hiring event—expanded to a full week this year—kicks off Monday, September 16 from 10 a.m. – 6 p.m. local time, and lasts through September 20. The global company is offering positions at contact center sites including Augusta, Georgia; Knoxville, Tennessee; Las Vegas, Nevada; Ocala, Florida; Spartanburg, South Carolina; Pompano Beach, Florida; San Angelo, Texas; Starkville, Mississippi; St. Catharines, Ontario, Canada and with their Sitel at Home solution.

"This National Hiring Week we look forward to welcoming new voices into our growing team of customer experience professionals and supporting their growth to become the future of Sitel," said Mike Small, CEO - Americas at Sitel Group. "We believe the employee experience is customer experience, and we dedicate the time and resources to assist our new hires in developing lifelong skills including customer service, problem solving and soft skills. Sitel is committed to helping employees around the globe enjoy rewarding and long-term career paths with opportunities for growth, while maintaining an unmatched working culture."

[2ndDivisionVet]

Damn recession!

[Viking2002]

Oh, God help anyone if they get a SITEL rep. I spent two and a half years dealing with those jibbering incompetents in Managua and Manila from the remote IT support side, and it was an abomination. They are marginally trained, marginally educated, many don't have the requisite English communication skills, and they try to escalate the most rudimentary little problems into a four alarm fire so they could hand off a case internally. We wanted to club them like baby seals. The only glee and solace we got was to be able to escalate violations to SITEL management and get the worst of the worst fired on a regular basis. I think most of them went on to plant malware on peoples' computers from some crowded, stale, humid sweatshop somewhere. You know - the pop-ups you get sometimes telling you that "You have 3,269 registry errors! We can fix that now! Call 800-555-5555 immediately!" Then some little goatherd in Mumbai answers the phone, locks out your account, and demands $750 to give you the admin password they set while you were blindly staring at your screen, watching your cursor auto-pilot itself.

[Does so]

Will we be able to understand the new-hires?

[2ndDivisionVet]

Sounds like they’re hiring Americans now, not Indians and Filipinos.

[Viking2002]

Come on, man, think: do you really believe that those jobs aren't going to get offshored the second the dust settles and the 2020 Q4 reports come in? They are middlemen driven by metrics and bottom line income, nothing more. I spent too many years entangled in that web and the view from any thread the spider had you hanging from was all the same: they are McJobs. Same quality of support, same quality of service. It's nothing but a racket with a thousand loopholes to avoid domestic financial and performance accountability, and I'll bet you a disability check that it'll all dissolve like an Alka-Seltzer before Trump leaves office. Yeah, this country is one big bummer circa 2019, and we get the eternal squeeze just for wanting to be left the hell alone. And you get the Big Finger when your flat screen starts pixelating or your net bandwidth drops to zero at 2 AM. The lead clown here at our headend have a ping-pong table set up in the engineering room to keep themselves amused when a fiber cable gets cut by the water company and they don't feel like going to DEFCON 1. Been there, seen that.

[Terry L Smith]

Maybe now, we will not hear a Hindi with the name George?

[ProtectOurFreedom]

…leading global customer experience management company

Great. That means “customer experience” is going to sink deeper than ever into the septic tank. I called CVS yesterday about a prescription. The brain-dead AVR system wasn’t going to be able to help with my unique proble. After 15 minutes of screaming “Agent...human...person...representative...associate...anybody...F-You you GD robot” and pounding the “0” key a hundred times, the chirpy smiley voice came back on “OK, you can press 1 to hear our new menus. Due to higher than expected call volume...” Is there a single company anywhere that anticipated “higher than normal” call volume? Is there a single company anywhere who hasn’t realty changed their menu options?

Do ANY of these new hires ever actually answer the phone?

[buckalfa]

"Oh, God help anyone if they get a SITEL rep"

Yeah. I drive past their Spartanburg location daily at their shift change. What I see in the parking lot does not speak well for America's future.

[RideForever]

Sitel H1B Visa. In 2019, Sitel applied for 5 H1B visas. Of the work permits applied for, 100% were approved.