After rudeness comes arrest.
Know where the red line is.
The problems begins when they think they are entitled to an answer. The problem persists when they think they’re entitled to an answer that is satisfactory to him.
It’s a no brainer. The law is out there to read. Read it and report it. Don’t harass department staff or assistant deputy secretaries so that you can catch a sound bite.
I believe he violated “Security Rules”