I hope they have Carbonite.
You have a bad virus. Worst than most it sounds like. Worst case scenario u have to restore the OS.
You will need to run MalwareBytes or ComboFix to get rid of it. Booting up in safe mode if possible.
If that doesn't work you will need to boot with a CD that you can go into your registry to find the offending startup item and delete it.
I run across it on an almost daily basis. Good news is, I'm not charging you for help!
I would hope that all important files have been backed up somewhere, then reformat the hard drive and reinstall the OS, (or better yet upgrade to Windows 7).
Put the CD/DVD in that has the operating system. Go into the BIOS before the system boots and change the startup option so that it boots from the CD/DVD. That will allow you go boot in safe mode and run an anti-virus program or restore your system.
All I can offer is condolences.
OMFG ROTFLMFAO LOLs.
The only solution is to get a Mac. Seriesly. :)
It sounds like he may have some antivirus softwre installed that is generating the message, or it’s just a stupid trojan that wants to infect his address book and is trying to goad him into doing what it says.
Since Windows is so full of holes the best thing to do is just backup his important files and re-format and re-install the OS.
If the problem is such that you cannot fix the OS (i.e. the malware is extremely “mal”), what you can do is take the hard disk out of the laptop, copy the files to a PC (you may need some kind of adaptor for this ... if it is SATA, it might be plug-and-pray with a modern PC), reinstall the hard disk, then low level format/reinstall the OS.
I might suggest, if the user is only using basic tasks/applications (browing the web, word processing, etc.) that you might want to install Ubuntu as it is simple to use, has everything one would need for “basic tasks”, and looks sharp :-) . I did this for an ex girlfriend that always managed to get viruses (not the AIDS kind, but the computer kind :-) ) and she’s been pretty happy ever since.
They are very good but they are also VERY busy.
The virus you have is a nasty one and I recommend formatting your drive and reloading if that is an option.
I would disable the NIC card before running any of the fixes, just for the heck of it.
For less than $30, you can get a kit that allows you to connect a disk to another computer via USB (inc. SATA, 3.5” IDE, and 2.5” IDE). My advice: get a kit (readily available on ebay), remove the disk from the laptop, and plug it into another computer using the kit. Once the file system is recognized, run a full deep scan on it using a product like Avast! (free). Let us know how it works out...
My daughter got that on her laptop from Facebook. As somebody mentioned earlier, google it and there are instructions on Youtube that shows exactly what to do.
I have had this problem before and solved it every time with the help of the people at majorgeeks.com. Just go to their forum and follow the instructions for malware removal and you will be rid of your problem. It might take all day or a couple of days but you are guaranteed success based on my experience. They are very, very knowledgeable and have all the tools you need to fix your computer.
Here is the link: MajorGeeks Forum