OMG! This Is Exactly Why I Left Verizon Wireless!

Needs of the Many ^

[King Moonracer]

I hate Verizon, but for other reasons. They redlined VT, NH, and ME and shifted us into the pockets of Fairpoint. We’ll never get FIOS now.

[Keith in Iowa]

>>>...you can get a cell phone call practically anywhere I’ve ever been, in the US of A

Now that Verizon has acquired Alltel, Verizon owned/operated networks will cover 96%+ of the continental US.

[fatima]

The collection agency usually gets it straitened out.They kept billing us and we had a refund coming to us.They are a big waste of time.Comcast is charging us around 120.00 at the office for phone-internet and basic TV.We have them at the house too.Comcast answers the phone and stays on the line with you to work things out.

[Poser]

No surprise here. I teach accounting to college students. A large percentage of them (at least 30%) cannot understand any number with more than five digits. Decimals are completely out of the question.

To many of them, 100000 and 10000000 are exactly the same number.

[Hat-Trick]

At least this conversation was conducted in english. Can you imagine trying to convey this concept to someone who has even no understanding of their native rupee?

[TomGuy]

The mistake that, including the guy who posted the audio to his blog, is that they give up. Don't! He talked to the cs guy. Cs guy couldn't help. The cs guy transferred him to a superverisor. Supervisor couldn't help. He should have asked the supervisor to speak to the department manager. And he should have taken it all the way up the line. == Years ago I had trouble with an order. After weeks of talking to the cs, to the supervisor, etc., I had no resolution. When talking to the last 'supervisor', I asked to be transferred to her supervisor or manager. She said there was no one else there that I could talk to. [Wrong answer!] I responded that you are not the final word on this -- transfer me to a manager. She refused and hung up. [Bad mistake!] I found the corporate headquarters (in another state), called and politely asked to speak to a management level person who would help resolve an ongoing issue with their cs/shipping department. I get transferred to the Vice President who oversaw their cs/shipping. I explained the problem, gave him the invoice number, etc. He told me he would have to investigate and would definitely get back to me. He called me back in 30 minutes with a full resolution to my problem. [I have a suspicion that a certain manager (I kept a list of their names and dates I called cs) and possibly a cs or two might have been in career-change mode after the VP had to contact them to resolve my problem.]

== Go up the ladder. Even to the Company President or CEO, if necessary.

[TomGuy]

[Repost: formatting messed up on previous post]

The mistake that, including the guy who posted the audio to his blog, is that they give up.

Don't!

He talked to the cs guy. Cs guy couldn't help. The cs guy transferred him to a superverisor. Supervisor couldn't help.

He should have asked the supervisor to speak to the department manager. And he should have taken it all the way up the line.

==

Years ago I had trouble with an order. After weeks of talking to the cs, to the supervisor, etc., I had no resolution. When talking to the last 'supervisor', I asked to be transferred to her supervisor or manager.

She said there was no one else there that I could talk to. [Wrong answer!] I responded that you are not the final word on this -- transfer me to a manager. She refused and hung up. [Bad mistake!]

I found the corporate headquarters (in another state), called and politely asked to speak to a management level person who would help resolve an ongoing issue with their cs/shipping department.

I get transferred to the Vice President who oversaw their cs/shipping. I explained the problem, gave him the invoice number, etc. He told me he would have to investigate and would definitely get back to me. He called me back in 30 minutes with a full resolution to my problem.

[I have a suspicion that a certain manager (I kept a list of their names and dates I called cs) and possibly a cs or two might have been in career-change mode after the VP had to contact them to resolve my problem.]

==

Go up the ladder. Even to the Company President or CEO, if necessary.

[Erasmus]

At this point your lawyer should be seeing dollar signs in front of his eyes. He could bring up about a dozen causes of action in a civil proceeding.

[Erasmus]

As George Gamow explained in his boot “One, Two, Three, Infinity,” that’s how Hottentots see things.

[Erasmus]

Well, ol’ George may well have explained this to his boot, but it was also in his book......

[Southack]

I started out with McCaw Cellular or some such off-brand phone provider. I had to put up a $300 deposit because I wouldn’t provide my social security number. This was back in 1992.

They were bought by Verizon. Stayed with Verizon and never had a wrong bill through 2008.

Switched to AT&T at that point.

But Verizon had no record of my initial $300 deposit. Their records didn’t go that far back, and I made the deposit in *cash* instead of on a credit card that would have been evidence of a receipt.

So I got no refund from Verizon. 16 years without me changing cell providers, and they dinged me in the end. Not much consolation or incentive for being loyal.

[CyberAnt]

I had a similar issue with Time Warner regarding my cable bill.

Solution: Write (do not call or email) a letter to the PRESIDENT of the company. It might take a few days to get to his office .. but it’s easy to find out who that person is. Go to their website and get the person’s name and address. Do not send it to “Whom it may concern” - because it may not concern any of those people. If you address it directly to the head guy’s office it will normally demand that it reaches his/her office - at least that far - before it gets rejected.

BUT .. heads will roll (usually) when the top guy receives such scathing mail.

Be careful .. don’t use profanity .. explain in detail the other avenues you have taken to resolve the problem - and the type of service you have received. Believe me when I tell you that the top guy is very concerned about your going to the competition - even Time Warner knows that you can go to some satellite type of system.

In my case, I received a letter from the head of the local office apologizing profusely for the problem. Not only was the problem fixed, I received a month FREE. Since that time, I’ve never had a single problem with Time Warner or my cable bill.

I believe I have received such good service because I was not willing to play their phone games, and I was able to communicate in good English and not text messaging mode.

And .. just as an aside .. I had a couple of issues with Sprint too .. and I don’t have them anymore. There are probably hundreds of other cell phone suppliers - so write a letter and let Sprint know there’s no reason for you to put up with their terrible service.