[ValerieUSA]

Looky here, Mo! The bad publicity was just a result of a "misunderstanding" *L*

SAN ANTONIO - Cable customers in San Antonio whose converter boxes were damaged by flooding won't have to pay for them after all.

A misunderstanding led some cable employees to mistakenly tell customers they would be charged for the $300 boxes, said Kevin G. Kidd, president of Time Warner Cable San Antonio.

Kidd on Wednesday said flood victims' questions were to have been handled by an executive response team that was instructed not to charge for any damages resulting from floodwaters.

"Clearly some (customers) didn't get through to the executive response team and were handled by the normal day-to-day policy," Kidd said in today's editions of the San Antonio Express-News.

[Mo1]

misunderstanding huh??

I'm guessing once word got out a lot of folks threaten to cancel their cable

[operation clinton cleanup]

executive response team?

I suspect the ERT was formed after yesterdays news cycle.