That’s too bad. We’ve been pleased with American Family through Costco.
I’m dealing with State Farm on an accident totally not my fault, and nobody is claiming otherwise.
18 month old car (2025 model) is totaled.
The ‘handler’ assigned to me is horrible and non-responsive, doesn’t take any initiative unless I call and leave a message. Calls me back, maybe. Doesn’t know anything. “I’ll look at your file.”
Told me I’m at the top of the priority if I email they’ll respond. I emailed Monday morning first thing. Tuesday Close of Business... crickets.
Been almost a month and I’m 100% fed up. And I used to get excellent support even 10 years ago. They have turned upside down. I’m very disappointed... and completely out of patience.
/rant over/