Come on, the employee pushed her first, then the old lady out and out punched the employee in the chops, but you don’t come out whaling on an old lady and knock her down. Employee is going to jail.
Agree, the employee put hands on the old lady initially. This is what escalated the situation. Stay behind the counter, yell all you want, but you put hands on, you started it.
Not saying that’s what caused the old lady’s demise, but that’s what started the physical fight.