Agree, the employee put hands on the old lady initially. This is what escalated the situation. Stay behind the counter, yell all you want, but you put hands on, you started it.
Not saying that’s what caused the old lady’s demise, but that’s what started the physical fight.
Yea but we don’t know what verbal threats she made to the kid before she was pushed away. You know all of them will testify that she was saying she was going to “kick his ass” or something like that and that the kids boss was just trying to protect him as she should. Notice also the old lady punched the woman. Why all this violence over a coffee and donut? Just call the main boss or corporate. She’d still be alive today.