But it has a good return policy and gigantic warehouses of products. Those are products fulfilled and shipped by Amazon. I’m sure you’ve seen their enormous wharehouses where things are shipped from.
If you return a product, it is supposed to be inspected, found in good shape, and put back on the shelf and then to be sold as “used.” Returned products may go to Amazon or may go to the other distributor companies. I’ve found that their acceptance of returned products can be slapdash. I received a cordless vacuum that was clearly used. I called them and they immediately sent out a brand new one...and let me keep the old one, to boot.
But I sure can’t imagine that urns are returnable.
I’ve had problems with just about every damned seller who I’ve purchased from on Amazon going back many years. Never once have I had any of them send out a “new” product to make good on a defective item. I always get the runaround and people emailing me in English that makes no sense. I am just about ready to dump the damned thing off my computer. Now I’m seeing Amazon “fulfillment centers” popping up all over town with reckless delivery drivers in those Mercedes Benz vans Amazon uses parking on the wrong side of the street in our subdivision just to drop off a package of Chinese junk on someone’s front porch. Yet I’m always reading comments where the company is lauded for being sensitive to screw-ups and making them right. Bullshit.