I’ve had problems with just about every damned seller who I’ve purchased from on Amazon going back many years. Never once have I had any of them send out a “new” product to make good on a defective item. I always get the runaround and people emailing me in English that makes no sense. I am just about ready to dump the damned thing off my computer. Now I’m seeing Amazon “fulfillment centers” popping up all over town with reckless delivery drivers in those Mercedes Benz vans Amazon uses parking on the wrong side of the street in our subdivision just to drop off a package of Chinese junk on someone’s front porch. Yet I’m always reading comments where the company is lauded for being sensitive to screw-ups and making them right. Bullshit.
When I get a customer service rep like that, I don’t put up with the crap very long. I simply say “Escalate” and I get a supervisor who has more authority to make things right.
We do a lot of shopping on Amazon and have from Day One when they only sold books. They always look at our purchase record and say “Thank you for being such a GOOD customer.” That, too, goes a long way to getting the best service from them.