“being offered a refund for his seats.”
Wow, how generous of the Bums!
How about a free Lifetime Emeritus Honorary Seat?
Yet another way of pushing us to all automation so they can track and cancel easier. They sell us as easier and maybe even lower prices. It never does. I for one do like hard print item like event tickets and boarding passes. Phones fail or get damaged all the time. What if cell towers or wifi is down?
Wow, how generous of the Bums!
In this case, it ain’t a term of endearment.