It took me 4 months and two 250 mile trips to my nearest military base to get my ID updated. The appointments at the ID office at McDill were backed up several months so I couldn’t get one online. I had to go to the base in person and wait in line for three hours to get an appointment three months later. When that time came it went relatively smoothly.
The humans working at the front gate and the ID office were very nice when I finally got to see them.
When my daughter turned 10 two years ago it was relatively easy to make an appointment on-line to get a CAC for her, but to renew the CAC for my wife is now mind numbing. Luckily my local CAC office is 20 minutes away, so I’ll just go there and wait.