Posted on 08/11/2025 8:32:20 AM PDT by DFG
Two blind women from Florida are outraged at Southwest Airlines after, they said, they were left behind by their flight.
Southwest Airlines forgot to board passengers Camille Tate and Sherri Brun, who are both blind, on to their July 14 flight out of New Orleans to Orlando before taking off.
“I was angry and frustrated,” said Tate.
According to Southwest, the flight the women were on was delayed by five hours.
By the time the airline realized the mistake, the plane had already landed in Florida.
Southwest proceeded to send the jet back to pick up the women, with the pair being the only passengers on board.
“You’re the only two people on this flight because they forgot about you,” said Brun.
The duo shared that the travel nightmare began with delays and was only made worse by poor communication from Southwest Airlines staff.
“Nobody at B6 told us anything, nobody came to get us at B4,” said Brun. “The time passed.”
They said no one told them boarding had begun. Without sight, they couldn’t see the gate activity and were left behind because they didn’t get re-booked.
“That airplane took off, and our boarding pass had not been swiped,” said Tate.
The pair says the incident shows that Southwest needs to make changes moving forward.
“The way they help their customers that require additional assistance needs to change,” said Brun. “There needs to be follow through:”
“There needs to be some improvement in how they communicate with their passengers, especially those that have disabilities,” added Tate.
In a statement, Southwest Airlines apologized, offering the women a $100 voucher for a future flight because of their delayed trip, and promised to provide better service for those with disabilities.
“Read the story”
Story is fake.
“I guess I didn’t get that from the story.”
The writers went with rumors never bothering to look at the facts.
Southwest Denies Wrongdoing After Blind Women Fly Empty Plane
Southwest, to my mind, still has some splainin' to do.
I suggest Capitol Hill.
And on the Air Carrier Access Act, a primer...
https://www.transportation.gov/airconsumer/passengers-disabilities
Southwest flight takes off, leaving 2 blind Florida women behind.
Schedules are for a given time not maybe in a hour or two or four maybe tonight....................
Deal with it.
She made her scheduled flight. Five hours delayed but she boarded her ticketed flight.
“Southwest flight takes off, leaving 2 blind Florida women behind.”
They had tickets for Southwest Flight 2637.
They flew on Southwest Flight 2637.
It did not leave them behind.
Five hours delayed
Note what schedules are for.
Try going to work five hours late see how that works our for you.
“Southwest, to my mind, still has some splainin’ to do.”
They had tickets for Southwest Flight 2637.
They flew on Southwest Flight 2637.
“Five hours delayed”
Been there, done that. It happens.
“Try going to work five hours late see how that works our for you.”
You have never called in to say you would be late for work?
my husband, who is hard of hearing, missed the quiet boarding call for a flight to the Philippines; when he went up to ask when they were boarding, the plane had left, but they arranged for him to get on a flight the next day and got him a hotel room; and then they put a note on his reservation that he was handicapped so this wouldn’t happen again.
They got on the correct flight.
What they missed was another flight was available.
All their fellow passengers got on the other flight.
One reporter for each non-functioning eyeball, I guess.
Never
Arrive early and stay late you will learn a lot more about a job and what dots to connect.
Never
Arrive early and stay late you will learn a lot more about a job and what dots to connect.
It’s why I gave up on air lines years ago.
Trains are a fun ride with time to enjoy the country side views.
If I can’t get there on wheels I don’t go there.
I don’t think these gals travel for the views.
Their loss
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