The web hosting service that I use has always made it hard to get ahold of an actual customer service person. But a little more than a weel ago I got ahold of a very helpful person in a chat and he promised me he was going to take care of a problem with my email service. Of course, it turned out to be an AI Bot and of course the problem was not corrected despite the assurances. I contacted them again, got the same bot and the same promises were made again.
AI Customer Service is an oxymoron. AI has many helpful very useful and interesting capabilities both for creativity and for helping complete monotonous tasks; customer service is not one of them. Whenever I hear the hype about AI... I always think of these types of experiences and realize that it is not there yet. I do not know when it will be
I have encountered the same issue. Imagine an entire world “serviced” by AI.