“....who’s running the quality team there....”
~~~
That’s the right question.
They are investing in AI because they probably don’t want to invest in wages.
This is anecdotal but I recently sat in a tacobell drive through for over 10 minutes, and when I finally got up to order, the voice said that there was a 30 minute wait for orders inside the restaurant and 30 minute wait for orders in the drive through. So I left.
I wont be any more specific except to say that the person’s voice sounded like a complete buffoon, almost like the speech in idiocracy.
I’m not saying AI can’t work.
But if you don’t want to wait for the R&D and deployment and hope that it improves service, how about if you actually spend some of that money on competent human beings.
That must be one of the current scams to get customers to go away. I got the 30 minute statement at a KFC just prior to 5 o’clock dinner rush. The other one I get frequently is “cash only” claiming the card reader is down. Or we are only doing online orders. One of the things in common with these is the people running the place are young POC. and there are no other customers.
Mexican food must be the cheapest and quickest food on the planet to make especially since Taco Bell only has to grab a tortilla and toss some beans and cheese on it and call it done. I’ll let y’all debate the human v. AI (which discriminates against Southern accents) and continue to make my own tamales since we don’t eat out and our self imposed reduced food budget is less than half SNAP’s hand out. That’s another job for DOGE but Trump wouldn’t dare cut one penny much less half.