> They aren’t in business to harm people, by and large. <
True that. But unfortunately, too many companies are willing to cut corners to increase their profit margins. That’s where the problem is.
A good example of this is Lumber Liquidators. They got caught importing cheap flooring from China, flooring that had too high a formaldehyde content. It was much more than what they officially listed. For sure Lumber Liquidators didn’t want to deliberately hurt their customers.
But they did gamble with their customers’ health, just to save a buck.
https://www.foxnews.com/us/lumber-liquidators-paying-33m-to-settle-us-fraud-charges
I would say this:
They are in business.
They worry about profits.
They don't worry too much about harming people.
That is a known unsafe substance, and if they knowingly mislabeled it's amount, then that is clearly fraud. And they paid a price, which is a lesson to others.