By the way, the rooms at the Embassy Suites Crystal City were 400 dollars a piece! The guy at the desk told us he could give us points. I say full refund!!
If you paid by credit card, ask the CC company for a refund because no heat.
$400?! Good for you, but sorry about the heat! When I searched for hotel rooms the cheapest I found was $2000. Er...I didn’t go.
I hope you got a photo, with time stamp, of the thermostat in the room. C/C company will take that as proof
I pretty much knew that I wouldn’t plan on doing much travel any more because it would be outrageously expensive, but never dreamed they couldn’t furnish heat for those prices. If others run into situations like you did (and I suppose they must have) I am surprised the word doesn’t get around more & ruin the travel industry. I don’t remember running into this but once & that was a long, long time ago in a really cheesy little motel.
CHALLENGE THE CHARGE CARD!!