I once bought a pellet stove there. When I rolled around the back of the store to the warehouse to have it loaded into my car the 30-something jackass who hand trucked it and dropped it near the back of my car wouldn't help me load it in. I horsed the 200lb stove into the trunk myself. Boy, after spending $900 cash on the stove I was pretty pissed off by that guy's unwillingness to help.
Even Costco people help you get heavy items into your vehicle.
Is this a Europe thing?