The parents were furious with me...shouting "She must be allowed to express herself"
That kid must now be in her mid-thirties and if the past is prologue may well have kids like this little terror.
Let her express herself? In MY store, I will express MYSELF. I’d be on 911 and the parents better get their brat and themselves out before I count to 3. If she breaks the ornament then any drop of blood will be a charge of intentional and preplanning on the parents. Haven’t we learned enough from lawsuits against bakeries? Enough is enough.