[monkeyshine]

I can’t help but that sounds stupid. How do they even know you’re on VOIP? Our business has been basically VOIP (we transferred our numbers, we use analog phones but the lines come in from the modem which means they are voip).

We had a separate issue with AT&T where our numbers were “hidden” in the data ass, which meant some callers depending on their provider couldn’t reach us, but I think we finally fixed that. But no idea why some of your vendors refuse to accept Almost all businesses use voip now.

[monkeyshine]

Oops. “Database”. But the autocorrect was more accurate 😂

[Jamestown1630]

Well, they say it’s a ‘verification’ issue; so I guess they have access to some kind of proof with the big telecoms, but not with our little VOIP.

[srmanuel]

I agree with you, I’m not sure how you would know if someone were using a VoIP phone or not.

I was on VOIP engineering team that installed Voip phones at every location of Bank of American in the USA, some of the other companies I’ve installed VOIP phone at are KPMG, Capital One Bank, and Exxon-Mobile.

From the description, transferring number from legacy voice systems to Voip System is very normal and done all the time.

Legacy systems like Fax Machines can be configured to use VOIP systems, in big companies, we converted dozens of fax machines to a Voip system.

I’m thinking the poster doesn’t have all the information or understand what the issue is.

[mjustice]

How do they even know you’re on VOIP?

There are dozens of websites that offer free access to carrier information for a particular phone number. It's been this way since LNP took off in the early 2000s. Carriers need the information to route phone calls and deliver SMS/MMS messages.