I joined USAA in 1977, been a mostly good run. Used to be very easy dealing with them. But it’s more difficult, I think a lot has to do with them opening up the membership to more than just military officers.
Two of my friends lost their wives to auto accidents, both had high praise for USAA on the compassion and support of USAA.
In the 80’s I got an insurance claim over the phone, now it’s a very structured process, fair IMHO, but not as easy as it used to be.
In the 80’s I got an insurance claim over the phone, now it’s a very structured process, fair IMHO, but not as easy as it used to be.
I spoke with a USAA rep at a veteran’s outreach event. He suggested I call an agent. I called the number and told the agent I had a house, RV car and motorcycle. He gave me several other numbers from other insurers, including progressive. Apparently, I was supposed to do his job of coordinating with the agencies they underwrite.
ouch. My husband was in the Marines for 20 years but wasn’t an officer, ( the horror) and we managed to squeak by to join USAA.
Lots a retired military still work for USAA, but as recruiters and salespeople. You are not going to get retired military members to work customer service. The military reduced its size since USAA was founded so the theory went; if we bring in more people, we keep rates low. Had the opposite effect. They have always allowed dependents to join. Two of my children joined in high school and have been member (insurance) since. That said I have always been suspicious of an insurance company that moves into banking. Banks and credit unions do what they do and insurance companies need to stick with what the do best.