Hertz Nightmare: Customer Fined $436 Before They Even Rented The Car

View From The Wing ^ | 06/16/2024 | Gary Leff

[TexasKamaAina]

A Hertz customer accomplished a new feat in the annals of rental car company disservice, actually being charged for a red light ticket before even renting the vehicle.

They rented the vehicle on May 15th at the Calgary Airport for a period of six days, starting at 10:30 p.m. However the agent at the airport logged the rental as starting at 10:30 a.m.

They were hit with an extra day’s charge, beyond the period they actually had the car for And the previous renter “ran a red light at 2:33pm.” But since the system now saw them as having the car at the time, their credit card was hit with $436.50 for the bill.

It would have been impossible for the customer to have had the car at 2:33 p.m. because they were inflight on American Airlines. They provided copies of their boarding passes. Hertz agreed with them about the rental start time – they removed the extra day’s charge – but they still refused to budge on the red light ticket (or the extra fees associated the with the extra day – Hertz removed only the base rental charge). And now Hertz has refused to communicate further, it seems.

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TOPICS: Business/Economy
KEYWORDS: carrental; hertz

[SaveFerris]

Figures

Only American citizens have to obey the rules