Middle of the night Holland America captain comes on PA we're turning to go to Cuba a kid fell down the stairs by the pool and seriously injured, Cuba is the closet hospital. No problem. 1 hour later a US Navy chopper took the id and to a aircraft carrier with a surgeon on board.
No one I know complained in either case. It's easy to say leave them on a bum f—k island in the middle of the ocean when it's not your tour that's late.
PS from Cozumel you shuttle boat to Playa Del Carmen on the mainland.
It’s easier to understand that rules are rules. She complained that she knew the rules but decided the cruise ship was being too rigid. It’s also easy to understand that, in your case, the ship WILL wait if it is an excursion booked thru the cruise line. And it’s easy to understand that they make it abundantly clear that if you go rogue and find your own private tour, you are gambling that the ship will leave without you. Some people like to gamble..then complain when they lose.