I've had companies lock cards before and send out a new one. I have absolutely no issue with that.
I have never had a company demand facial biometrics from me, especially when it's a $700 credit balance that's not even their money.
I have a couple of money center bank credit cards. The closest branch office is 100 miles away. I would tell them to pound sand if I had to make the trip to prove my identity. I’d cancel those cards and increase my local credit union limits and open a regional bank sponsored CC..
When you are 500 miles from home on the road, it is okay to lock card suddenly?
New replacement card is one week later.
When you are 500 miles from home on the road, it is okay to lock card suddenly?
New replacement card is one week later.