If you call, I have to drop everything to respond right now. If you leave a message, I have to listen to the whole thing instead of just reading a short note.
Callers too often feel they're the only one taking up your time. Very few employees can take calls any more due to the sheer volume of messages.
Published directives online work best, then email, then text, then calling, then in-person. Employers can't have it both ways; employees have work to do and can't waste time answering phone calls from people who communicate poorly.
One well-worded intranet publication or email will prevent 100 phone calls.
The latest trend...
You send a text.
The reply is;
“Liked;...”
No communicating whatsoever in this.
#FacebookPeople
I like email because I type about 60 words per minute. When texting, I have to hunt and peck with my index finger, which is maddeningly slow and tedious.