In my industry, tips were very common when we started out. But we soon realized the tip structure actually damaged profitability. Unfortunately, all the reservation software automatically puts a tip box on the invoices.
With what we are charging clients in order to get excellent and steady staff wages, I have added to the invoice email and footer that tips are not required or expected. If you want to tip, it is appreciated.
Our staff is paid well. Tips are not always a good thing.
So true!
Another reason for businesses forbidding tips is that they want to offer the same service to each customer regardless of ability to tip.This especially used to happen with the elderly at grocery stores when they got help loading their groceries. The store did not want the bag boys fighting over a customer who tipped well while ignoring the customer on a fixed income.