I agree with you, I use to own a travel agency and warned our franchisor at an owner’s meeting that the Internet was going to put everyone out of business if we did not get a handle on how to survive.
I had a ton of other owners telling me the general public would never use a website or automated system to purchase travel, obviously nearly every travel agency went out of business.
It’s the same thing with ChatGPT, if you people don’t see how incredible this technology already is and it’s still in its infancy then you are living in the stone age.
One company that must be losing real sleep over ChatGPt is Google and their stranglehold on Internet searching.
That’s because Google doesn’t really search the internet.
It searches the internet but subjects it to who paid Google the most, and suppresses things which contradict the current narrative.
ChatGPT appears to ignore who paid the most.
But the suppression problems may be even worse.
Karl Denninger (Market Ticker site, IQ of 187) talks about how he asked about cardiac damage from the clot shots; the machine “apologized” but didn’t correct its answers even when supplied with peer-reviewed studies from the world-famous Cleveland Clinic which contradicted its canned answers.
Your concerns about technology are valid—but my biggest concern is leftist programmed AI giving wrong but politically correct answers.
“Don’t forget to get your booster.”
“Blacks are just as intelligent as whites.”
etc etc
Same thing with Malls. Those retailers who have adapted to selling on-line as well as in brick and mortar facilities are surviving -sort of.
However, the feature of the E-commerce business model that has not been fully understood as the fundamental game changer is the revolution in parcel services, specifically shipment tracking and delivery timeframes.