His job was to do something.
If he cannot do something then why does he stand there as a representative of Jet Blue? If the employees of Jet Blue are not to receive the natural consequences of their service policies, then who is?
If you Codeflier want to pay your money to people who then refuse to provide the service you have paid for then that is certainly your right, but if I do not wish to do that, why does that make me a scumbag?
BOR’s mistake here is in assuming that the peon is not doing his job. Jet Blue could have provided a way for the customers to complain that would mean something, but I strongly suspect that he would lose his job if he did THAT!
You somehow know that BOR is a scumbag and that Jet Blue is not. I really do not understand how you come to that conclusion.
I think he came to the conclusion BOR is a scumbag based on his history of acting like an arsehole, especially to the “little people “.
You can’t look at this incident in a vacuum. BOR has a history of verbal abuse including to his own children and ex wife