And that peon employee can do what about that exactly? The problem is not BOR being angry, it’s BOR taking it out on someone that is powerless to do anything about it. BOR is a scumbag.
The problem, other than BOR being a dick, is that the airlines simply do not offer up a way to get information from someone who has the power to offer an answer. They give you a number to call, that never gets answered.
His job was to do something.
If he cannot do something then why does he stand there as a representative of Jet Blue? If the employees of Jet Blue are not to receive the natural consequences of their service policies, then who is?
If you Codeflier want to pay your money to people who then refuse to provide the service you have paid for then that is certainly your right, but if I do not wish to do that, why does that make me a scumbag?
BOR’s mistake here is in assuming that the peon is not doing his job. Jet Blue could have provided a way for the customers to complain that would mean something, but I strongly suspect that he would lose his job if he did THAT!
You somehow know that BOR is a scumbag and that Jet Blue is not. I really do not understand how you come to that conclusion.