My daughter and son-in-law lived on base at Camp Pendleton and housing was horrible. It was also managed by a 3rd party.
The more I research this the more I find. Congress passed sort of a bill of rights on this issue about a year ago. There are glaring holes in it. For instance, you cannot get maintenance records on properties. That would prove if a property management company was doing its job. My daughter tried to obtain those records and was denied.
As retired Army I can only agree with comments here. I only lived in Government quarters once while in the states. The housing in Germany was superior to what we have here in the states. At Fort Campbell back in the 1970s there was a lot of the housing declared substandard because of its condition and the troops who chose to live in those quarters were not required to give up all of their Basic Allowance of Quarters (BAQ) to live there. Married soldiers get, according to rank, an amount of BAQ, say $350 each month to use to live in off post quarters. As long as you live off post you draw the BAQ. However once you move into Gov Qtrs you give up the BAQ because you get quarters on post, near work, safer neighborhoods, on base schools, plus you do not pay for electricity, water, sewer, etc. That is all included with the quarters. That is the basis of how it works. Sounds like these quarters are very substandard and these people deserve better than this. Send messages to congressman, both Senators. Don’t stop. Call them up and raise cain. Don’t let the stinking government mistreat them.