And a lot of big companies think their customer service people are talking doorstops. They have no idea why they even have them. They hire them carelessly and fire them the same way. There is no training. Why would you bother with a nameless faceless cog that will be gone in six months?
The concept that the customer service staff is your front line sales people is a foreign concept.
Training and promoting from within is not even considered.
Um, no. Normally, perhaps, but this is not "normal". In this environment it's not that simple. In my OP I stated my view, which is that government mandates upon what is "essential" may be responsible.
Nearly every retail experience in the prior number of weeks has been met with some manner of incompetence...with few exceptions.
The exceptions are always small, locally-owned businesses...an endangered species