Do you still have the computer? Is it a desktop?
WARNING SLIDE:
Yes, I have the computer-it is an HP all in one. 2014 purchase, IIRC. I am going to try to find someone to help me at least recover my document files and tax files.
Plus, I am thinking that the hard drive is ok and it’s the screen that’s malfunctioning. I looked up how to do the hard start. And the number lock lights came on and I think(not for sure) I heard a fan sound.
I had gone to Walmart to get a disc to save the files, and the computer guy talked me into some sort of usb thingy which I was still trying to figure out how to use-so that’s why I had no backup.
I am hoping it can be fixed to serve as a spare for the kids. It was working fine when I powered it off for the night. Then boom no joy the next day. Like I said I’m totally clueless, and even reading how to do the hard start made me cross eyed. LOL