We started hearing rumors about their Geek squad, too, and then a friend of my son’s from high school got a job there and worked there for a bit and started warning us to not bring our computers in.
My kids know their stuff and some of the things the Geek Squad members were doing was weird and they didn’t trust them any more.
Plus their prices were going up too much.
I am not privy to that sort of information, but businesses have problems like this. It’s hard to keep the staff under control. That doesn’t mean it’s right, and it doesn’t mean it wasn’t a good idea to avoid them either.
Glad you were able to be warned.