Delta got on my list last week when I booked two tickets Basic Economy and was told we couldn’t choose our seats in that class. We’d have to upgrade to Main Cabin for an extra $60 to choose seats together.
We have AmEx Delta cards, basically to avoid the $25 baggage fees, but we put over $33,000 on the card last year.
I wrote AmEx and told them we will no longer use our AmEx cards except for airline tickets. We may go back if Delta changes its policy.
I’ll let AmEx talk to Delta about their family-unfriendly seating scheme. Imagine a family with four kids who want to sit together. That’s an extra $180 for the privilege.
I had a bad time with Delta this spring - horrible delays, cancellations, and a security scare. I complained via their online feedback process, and although it took a month, I finally heard back from them. I was compensated $150 for the aggravation. If you had a bad experience, I’d suggest you at least give them the feedback. It won’t make up for their crummy excuse for an airline, but you might see some compensation.
Basic Economy is a bargain ticket. It’s like booking on Frontier or something else but being on a Delta airplane.
You can choose your seat, or you can get the cheapest fare. Pick one. You don’t get both. For the same reason, red-eye flights are cheaper...it’s because the flying hours suck. Don’t like the rules, buy the better ticket. Why in the world would you take offense to this? It’s not like Delta invented it(American and United do it as well), they just have to compete with deep discount, no frills airlines. This is how.
What would you do if you ever fly SouthWest or an airline that doesn’t offer assigned seating?
Your situation sounds very similar to mine. Canx my Delta Platinum Amex back in March.
I fly Philippine Airlines several times a year. I seem to get better service from them.
You bought basic economy. Do you expect privileges that you didn’t pay for? You think an airline or credit card company would change its policy for you?
United has Basic Economy too. Just found out when I was Booking a trip.
I don’t do Middle Seats, so I just paid the extra cost.
Basic Economy is modern day "steerage". Expect to be treated like cattle with the airline using Temple Grandin methods to move you through the airport.