We weren’t old enough, from what I heard.
Amazon customer service has always been great for me.
Technical product issues like the Amazon Fire..not so much
You could try contacting them and asking if they would consider a discount on Prime or Prime Pantry shipping because you and your wife really can’t drive and you are a disabled Vet.
Our disabled vets deserve whatever we can provide them regardless of their age! So tired of the best getting the least.